BOOK WITH CONFIDENCE
Making a hotel reservation isn't as simple as it used to be. With dozens of websites displaying a dizzing array of rates for our hotel, who actually offers the best rate? We do. And when you Book Direct through us, you're supporting our family-owned business and allowing us the best opportunity to support your reservation.
With alternative websites, specific requests like room locations, early arrival, reservation changes, and special attention are much more difficult for us to fulfill. Even worse, these alternative websites charge us exhorbitant fees that require us to consider higher rates each year. That's why we're offering our Best Rate Guarantee as a reward for booking direct. Consider it a good faith effort to ensure you're booking with confidence.
How it works
- To be eligible for our Best Rate Guarantee, you must have booked a stay through beachterraceinn.com.
- If within 24 hours of this booking you find a publicly available and immediately bookable room rate online for the same stay that is lower in price, simply submit a claim request as described below. Your claim must be submitted within 24 hours of your booking.
- Please verify that the competing rate fulfills the following: same type of room, same number of guests, same dates of stay, same length of stay, same cancellation policy, and same booking conditions.
If we can confirm the availability of the competing rate, Beach Terrace agrees to match the competing rate for the same stay you booked through beachterraceinn.com, plus provide you with an additional 10% off this room rate as a reward for booking direct.
- If you booked a prepaid stay through beachterraceinn.com and submit a valid claim, we will refund you the original rate and charge you the new rate.
- Each claim may only cover (1) room, and a guest may submit only (1) claim per night. For a valid claim, only one (1) Best Rate Guarantee will be issued per stay regardless of the length of the stay.
- Additional percent off will only be applied to room rate and is not valid on resort fees, taxes, or incidental expenses.
- Once Beach Terrace Inn confirms a valid claim, the guest cannot make any changes to the dates of the stay or the name on the reservation without invalidating the claim.
- We may deny claims relating to a time during which beachterraceinn.com or certain rates are not available due to an outage, technical issues or circumstance beyond our reasonable control.
- Any disputes arising from this Best Rate Guarantee shall be resovled individually, without resort to class action, and shall be governed by the laws of the state of California, without regard to its conflict of law principles.
- All decisions regarding our Best Rate Guarantee will be made by Beach Terrace in its sole discretion. The Best Rate Guarantee is subject to change or revocation at any time.
- Our Best Rate Guarantee does not apply to:
- Opaque or auction sites where the hotel is unknown until the booking is finalized. Examples of these sites include, but are not limited to, Hotwire and Priceline.
- Rates on websites that require a paid membership to complete the booking.
- Qualified discount rates including, but not limited to, Government, AAA, or Senior Citizen discounts.
- Unpublished, negotiated rates with corporations, travel agencies, groups, associations or other rates that are specifically agreed upon by Beach Terrace for a specified and limited group, and are not publicly available.
- Rates that are not immediately bookable such as rates on certain third party website that do not provide an immediate email confirmation of the booking or that are confirmed as "on request" or similar status with confirmation sent at a later time.
If you have any questions regarding this Policy, please contact us at: firstname.lastname@example.org